Shipping & Returns

1. Digital patterns

• Patterns are PDF downloads, nothing is posted. As soon as your payment is confirmed you'll get an email with your download link, and the file is also saved under My Account → Downloads.
• Can't find the email? Check your spam or promotions folder first, then log in to your account. Still missing? Email me and I'll resend it.
• Because a download can't be returned, change-of-mind refunds aren't available once the file has been downloaded. If a file is corrupted, won't open or isn't the pattern you ordered, I'll replace it or refund you straight away.

2. Dispatch times

Every parcel is packed by me personally. Orders are usually posted within 2–3 business days (Monday to Friday, excluding NSW public holidays). If I'm away teaching a workshop or an item needs a little longer, it'll say so on the product page or in your confirmation email. You'll receive a shipping email with your tracking number as soon as your parcel is on its way.

3. Shipping within Australia

Parcels are sent with Australia Post. Shipping is calculated at checkout based on what's in your cart.

Service	Cost	Estimated delivery
Parcel Post (tracked)	Calculated at checkout	3–7 business days after dispatch
Express Post (tracked)	Calculated at checkout	1–3 business days after dispatch
Local pickup (Sutherland Shire area)	Free	Arranged by email after ordering

Delivery estimates are Australia Post's and can be longer for regional and remote areas or during busy periods such as Christmas.

4. International shipping

Digital patterns are available worldwide, instantly. For physical items, international shipping is currently offered to New Zealand and, on request, other countries. Costs are calculated at checkout or quoted by email. Please note:

• International delivery usually takes 7–21 business days after dispatch, depending on the destination.
• Any import duties, taxes or customs fees charged by your country are your responsibility and aren't included in the price.
• Tracking may be limited once a parcel leaves Australia, depending on the destination postal service.

5. Tracking and delivery

• Your tracking number is in the shipping email and works on the Australia Post tracking page.
• If tracking shows "delivered" but you can't find the parcel, check with household members, neighbours and any safe-drop spot, then contact Australia Post with your tracking number. If it's still missing after that, email me and we'll sort it together.
• If a parcel is lost in transit (no tracking movement for 10 business days within Australia), I'll lodge an enquiry with Australia Post and send a replacement or refund.

6. Wrong or missed addresses

Please double-check your delivery address at checkout, as I can't change it once a parcel has been posted. If a parcel is returned to me because the address was incomplete or the parcel wasn't collected, I'll get in touch; re-shipping costs are payable before it's sent again, or you can choose a refund minus the original shipping cost.

7. Returns and exchanges

Change of mind

• Kits and finished pieces can be returned within 14 days of delivery if they're unused, unwashed and in their original condition and packaging (kits with all contents unopened).
• Return postage is at your cost, and I recommend a tracked service, as the item is your responsibility until it reaches me.
• Once received and checked, I'll refund the item price to your original payment method within 5 business days. Original shipping costs aren't refunded for change-of-mind returns.
• Exchanges are welcome where stock allows; email me to arrange one.
• Digital patterns and membership can't be returned for change of mind (see section 1).

Not returnable

• Kits that have been opened or started;
• finished pieces that have been worn, washed or altered;
• custom or personalised items, unless faulty.

8. Faulty or damaged items

Under Australian Consumer Law you're entitled to a repair, replacement or refund if an item is faulty, damaged, not as described or doesn't do what it should. This applies whether you're in Australia or overseas.

• Please email me within 7 days of delivery with your order number and a photo of the issue.
• I'll arrange a replacement or full refund, including any postage you paid, and cover the cost of returning the item if it needs to come back.
• Handmade pieces naturally have small variations in colour and texture; these aren't faults. Colours can also look a little different on different screens.

9. Workshop cancellations

• Let me know 7 or more days before the workshop and you can have a full refund or move to another date.
• Within 7 days, you're welcome to send someone in your place. Otherwise the fee is non-refundable, as materials and venue are already committed.
• If I have to cancel a workshop for any reason, you'll receive a full refund or a transfer, whichever you prefer.

10. How to start a return

1. Email driftwoodcottagedesigns@outlook.com with your order number, the item, and the reason (photos help for damage).
2. I'll reply within 1–2 business days with the return address and next steps. Please don't post anything back before hearing from me.
3. Pack the item securely and send it tracked. Keep your postage receipt.
4. Refunds are processed within 5 business days of the item arriving back, to the original payment method. Your bank or PayPal may take a few more days to show it.

11. Contact

Questions about an order, a parcel or a return? I'm happy to help.

Driftwood Cottage Designs
Kathy Vasic
New South Wales, Australia
driftwoodcottagedesigns@outlook.com

See also the Terms & Pattern Licence and Privacy Policy.